Things go wrong sometimes: a parcel arrives dented, or a supplement simply does not agree with you. Tell us at support@qankyaq.com and we will work it out with you instead of leaving you to chase it.
When the problem started on our side — damage in transit, a delivery that never turned up, or a product that does not match the page you bought it from — setting it right costs you nothing.
If we agree on a return, you will get the address and the instructions in our reply. Please wait for them before sending anything: without them we cannot tell your parcel from anyone else's.
Refunds return to the method you paid with after the item reaches us. The rest of the journey — your bank or card issuer posting it — is not something we control. Nothing in this policy takes away any right you have as a consumer where you live.